8 Steps in the Franchise Mediation Process [Infographic]

Common areas of dispute between franchisors and franchisees can relate to terms of the franchise agreement, fees, territory rights, operating standards or other elements of the franchise relationship. Franchise mediation offers a forum for discussion in which a neutral mediator helps each party to discuss the issues. Typically, the mediator’s role in franchise disputes is to assist communication.

Often, each side will be able to set out its position, identify issues that require resolution and consider options for resolution. Unlike a court verdict, a mediator’s resolution is non-binding.

For example, understanding the franchise agreement terms, preparing key documents and establishing priorities in advance may enable franchisees and franchisors to participate in discussions more knowledgeably. The infographic below summarizes 8 common steps that can be part of the franchise mediation process.